General Terms and Conditions

General terms and conditions of Moringa Vertrieb GmbH Unterägeri for sales contracts (online shop or distance purchases via telephone, fax, letter, email, SMS and similar).

1. Validity of the General Terms and Conditions and conclusion of the contract

1.1. These General Terms and Conditions (GTC) apply to sales contracts with private customers and companies that are concluded via the vendor’s website or in writing.

1.2. Orders received via website or post mail will be confirmed by email. The contract is concluded with the delivery of the goods.

1.3. In the event of obvious errors, the vendor shall call the customer or, conversely, the customer shall call the vendor or send an e-mail clarifying the situation. In such a case withdrawal from the order is possible.

2. Prices and special offers

2.1. Prices are quoted in CHF. VAT and, if applicable, early recycling fees and processing are included in the price. Costs for postage and packaging will be charged extra.

Orders in the shop: postage and packaging CHF 8.-, free shipping from goods value CHF 150.-.
Large orders: shipping costs according to scope of delivery and weight. Binding information on request.

3. Delivery terms

3.1. Delivery will be carried out as soon as possible. In case of delivery delays, the customer will be informed as soon as possible. If no information is provided in the event of a delay in delivery, the Customer shall be entitled to waive the delivery.

3.2. If an item is missing for a longer period of time, the available goods will be delivered. There will not be a subsequent delivery of the missing items, they have to be re-ordered. If the lower amount of goods (due to the missing items) changes the freight costs to the detriment of the customer, the lower freight costs will be billed as a gesture of good will.

3.3. In case of larger orders from corporate customers or clients, the deliveries shall be mutually agreed.

4. Liability and warranty

4.1. The customer has to check the delivered goods as soon as possible and report deficiencies immediately - our responsible customer service can be reached under the phone no. +41 41 750 78 39. Hidden defects can still be objected to, even after use of the goods. Payments shall not be considered as a waiver of notification of defects.

4.2. In the event of a defect, the customer shall have the option of requesting rectification free of charge, of making a price deduction corresponding to the lower value, of withdrawing from the contract or of requesting replacement delivery. The right of the customer to demand compensation remains reserved in all cases.

4.3. Compensation for consequential damages is excluded.

5. Payment

5.1. In case of orders via website or from new customers, delivery against prepayment is requested.

5.2. For deliveries against prepayment, the customer will receive an invoice with banking details of the vendor. The goods will be delivered after receipt of the payment.

5.3. Payment of open orders is requested before new orders will be executed. Exceptions may be agreed for customers with personal relationships with the vendor.

5.4. For deliveries against invoice, the invoice will be sent together with the goods. The payment term is 20 days after receipt of the invoice.

5.5. In case of late payment, the vendor will send a reminder requesting immediate payment. For a subsequent reminder, a fees of CHF 30.00 will be charged. The vendor reserves the right to take enforcement measures in case of defaulting payers. Claims for damages are reserved.

5.6. Until complete payment, the ordered goods remain the property of Moringa Vertrieb GmbH.

6. Liability for online connections

6.1. The vendor undertakes to ensure security according to the current technical state, and to comply with the rules of data protection in systems, programs, etc. which belong to him and over which he has influence.

6.2. The contracting entities shall ensure the security of the systems, programs and data within their sphere of influence. In their own interest, contracting entities should keep passwords and user names secret from third parties.

6.3. The vendor shall not be liable for defects and malfunctions for which it is not responsible, in particular for safety deficiencies and operational failures of third-party companies with which it cooperates or on which it is dependent.

6.4. Furthermore, the provider is not liable for force majeure, inappropriate action and disregard of the risks on the part of the customer or third parties, excessive use of unsuitable equipment of the customer or third parties, extreme environmental influences, interference by the customer or disturbances by third parties (viruses, etc. ), which may occur despite the necessary up-to-date security measures.

7. Return policy

7.1. The customer can return delivered goods within 10 days after receipt under the following conditions and indication of reasons:

- The goods must be original packed and unopened
- The goods must be completely labelled (product tags/labels)

7.2. Upon receipt of the points described, the full value of the goods will be credited to the bank account of the customer within the next 10 days.

7.3. Return shipments are made at the expense and risk of the customer. The shipment has to be sufficiently stamped.

8. Applicable law and place of jurisdiction

8.1. Swiss law applies to these General Terms and Conditions, in particular the regulation of the Swiss Code of Obligations. Place of jurisdiction is Zug.

8.2. The application of the UN Sales Convention is excluded.

9. Copyright

All displayed third-party logos, images and graphics are the property of the respective companies and are subject to the copyright of the respective licensors. All photos, logos, texts, reports, scripts and programming routines presented on these pages, which have been developed or prepared by the vendor, may not be copied or otherwise used without written consent of the vendor. All rights reserved

10. Severability clause and validity of the General Terms and Conditions

By placing an order, the customer acknowledges the General Terms and Conditions of Moringa Vertrieb GmbH. Should any provision of these General Terms and Conditions, for any reason whatsoever, be void, this shall not affect the validity of the remaining provisions. The ineffective regulation is replaced by relevant legal regulations. Oral agreements must be confirmed in writing in order to be effective.

11. Data protection RULES

See Imprint/Privacy Policy